It went really well. I called for an appointment on Monday; not an emergency, so a Thursday call was fine. There was a confirmation call the night before and then one in the morning to tell me the plumber would be there in about 20 mins. Mario Q. arrived promptly; very professional, in a mask, gloves, booties. He looked everything over and then gave us a quote. He also suggested that I use the coupon from the site – and waited while I printed it. The work was efficient – with hardware store runs, he was done in about 7 hours. He climbed under the house to make sure nothing was leaking; he did see a few areas of concern that weren’t related to the work done today. We’ll have to save up for those. But for now – we have a lovely new toilet that doesn’t have to be jiggled, and a faucet that turns smoothly. Well done Mario.