I was referred to Mike Counsil Plumbing by my neighbor. I live in Los Gatos. When I called, the business answered right away and provided me with very detailed information on what I can expect in terms of the service and cost. I had several issues from running toilets, to volume of hot water, and dripping faucets. I also have a circulation pump that was not working. In addition, Some of our fixtures are designer so that translates to more expensive and complicated repair. Many of the parts associated are harder to get and are more costly. Kevin Bueno (translates to “good” in Spanish. His last name should be “Excellente”) was the service technician assigned. He came out at the time he was scheduled. Kevin texted me prior to arriving to give me his ETA as well which I appreciated. Kevin was very knowledgeable and professional. He diagnosed all the issues we were having and provided a very thorough estimate. I was impressed with the level of detail Kevin provided and wanted to insure that I understood the work needed. I authorized the repairs to be completed. The cost was based on the job and not hours. It took the better part of a day to complete. Once finished, Kevin walked me through the work and the warranty that was included. In the end, I would highly recommend Mike Counsil Plumbing and definitely ask for Kevin if he is available. I’m sure there are technicians that are just as competent. Mike Counsil seems to have a high standard and stand behind their work.
Los Gatos, Ca
April 23, 2020