Today Richard, from Mike Counsil Plumbing, came to my townhome to inspect my plumbing. From the moment we met he was pleasant and professional. As I took him around to inspect the plumbing it was evident Richard was very knowledgeable. He inspected my hot water heater and the plumbing in my kitchen, and 2 bathrooms. He provided me with a detailed report before leaving. He also was kind enough to give me some maintenance type tips. Such a pleasant experience. Great customer service. Kudos to Richard!!