I called them for an emergency repair to my bathtub tap that was stuck open with water flowing. They were able to give me an appointment window the same day and called back not long after to say that they could come sooner. I got a call again to let me know someone would arrive soon. The effort they put into effective communication was much appreciated since it was a plumbing emergency. Juan arrived and was highly professional, explained every issue and proposed solution, and was clear about costs. This is not a budget plumber, but you get what you pay for, and quality, timely work is well worth it.