Mike Counsil Plumbing was my knight in shining armor yesterday. We have had continued issues with our hot water heater that is only 3 years old. We have had a number of different plumbing companies come out and supposedly fix the issue, only for the problem to return in a few short months. Fast forward to yesterday when 1. My husband is out of town 2. It’s extremely cold outside and 3. I have 2 small children that look like they found every bit of dirt and food they could find and smeared it all over themselves. They needed baths and I needed hot water. I called Mike Counsil Plumbing and from the moment one of the ladies on the phone asked me “How can I make you smile today” I knew I was in good hands. Maybe she could sense the panic in my voice, but she kept me on the phone, confirmed that they could service the type of water heater I had and the problem it was experiencing. She then scheduled to have someone come out that day! To top it off, she texted me a photo of who was coming and the exact time he would be there. How comforting is that?!? Fast forward again to 3 hours later and Josiah shows up at my door. First off…nicest guy ever. Says hello to my kids and dog. He puts shoe covers on, follows me to the mechanical room, assesses the issue, calls the maker of the hot water heater to explain the issue, figure out how to fix it and get this…. figures out how to make it not happen again!!!!! Josiah was there for about 3 hours. He got it working again and even stayed to make sure it fully heated and maintained heat once it got to temperature. At the end he handed me a certificate guaranteeing their work and even left his cell number is there are any additional issues. 5 stars for the front office staff and Josiah. We will be using Mike Counsil plumbing moving forward for all our plumbing needs. ** BONUS: They have an awesome home program where you pay $7.99 a month and they give you a discount on any future plumbing work and it includes a yearly trip out to your house to check all your plumbing fixtures, drains, flush your water heater, etc…regardless of the size house you have. Every year we have something come up and we need to call a plumber. Let’s just say I couldn’t sign up fast enough.
by Stefani C., San Jose

“Had a plumbing emergency yesterday that I couldn’t fix myself. Called my landlord and he called up Mike Counsil Plumbing to come out. He told me the window that they gave him, and sure enough, Aaron showed up in that window. Aaron was pretty awesome from the get-go, checked the issue and was able to immediately identify the problem (ended up being way more than what I thought it was) and put together a proposal to get it fixed. He was honest and very detailed about what was wrong and how to fix it. My landlord gave the OK for him to do the work and Aaron was able to fix everything in pretty short order. He also cleaned up the little mess that he made from having to work (seriously there was no mess as he took every precaution to limit it) and showed me the repairs once he was done. I would definitely recommend Mike Counsil Plumbing as they were able to come out on a weekend and get the job done without any hassle or drama. Big thanks!”
by Marcus J., Livermore

“This is the place to go for plumbing problems. We had a water supply line break under the concrete path, and Victor fixed it for us. The work they do is the best by far. We’ve had them repair a few things around the house, and they always do a great job and do it right the first time. In our case, they had a boring machine that put a new pipeline underground and didn’t have to dig up the yard. That in itself was worth it. They are fair and took care of all the details like permits if needed, and if anything else was needed, they took care of it. I’d recommend them for any of your plumbing needs.”
by Ken G., Milpitas

“Aaron C from Mike Counsil Plumbing came last week to fix a leaky sink. It was great working with Aaron who is extremely knowledgeable and courteous. After fixing the sink I told him about a problem we have had with the dishwasher for two years. Every time we ran the dishwasher we had trouble with water leaking from the dishwasher overflow and going into the granite. After examining the system, he found the water from the dishwasher had to go through a 90-degree turn and changed it to a 130-degree turn, thus allowing an easier flow. We have not had the problem since. His expertise was greatly appreciated. I highly recommend Mike Counsil Plumbing and have taken several of the cards to give to friends.”
by Mary S., Los Altos

“My kitchen sink was clogging up, so I made an appointment with Mike Counsil plumbing. Yobani and another technician came to put an auger/snake through the wall, replaced my sink pipes and also fixed a leaky shower in the master bathroom. Yobani and his team were all very professional, knowledgeable and CLEAN!! They all wore booties, brought in a carpet to lay on my kitchen floor so as not to get debris everywhere. They weren’t able to fix the kitchen sink because it was determined to be a main line issue down in the garage (not my personal condo unit) that was causing the back-flow. So they did not charge me for the snake/auger services as it did not resolve the problem. They are a bit pricier, but I could see where my extra dollars were going for their service.”
by Vic F., San Jose

“In short, it was discovered that the PRV had failed, resulting in the water pressure inside the house becoming too high. As a result, our water heater began to leak, and, in turn, fail. Charles and Bobby were the Techs that came out and replaced the PRV and water heater. While here, they made an adjustment to the water lines, supply and return, to the water heater, which has a recirculating pump on it. All in all, wonderful! My go-to plumbers.”
by Brian M., Redwood City